This is terrible. I won't even consider trying Duet after hearing that.
If you're an independent software developer, the absolute worst thing you can do is to treat your customers poorly. Refusing refunds shows that you don't have faith in your product or your customers.
There's a reason that almost every successful online company has liberal trial and refund rules.
> > When I asked for a refund you denied me.
> This is terrible. I won't even consider trying Duet after hearing that.
This is absurd. I know that most people are used to get refunds for anything, but if you know nothing about the problem you can't say they deserved the refund (I'm not saying they do, I'm saying we don't know).
You go to a fast food restaurant and get a hamburguer, but it's a rat? refund and lawsuit.
The same restaurant but you get food that is really disgusting and you notice as you receive? Either free meal and/or refund are ok.
You go to the same restaurant, get the food, enjoy it, and then ask a refund because they had blue balloons in there? No.
> Refusing refunds shows that you don't have faith in your product or your customers.
Considering when to refund and when not to also means that you value your product.
This is terrible. I won't even consider trying Duet after hearing that.
If you're an independent software developer, the absolute worst thing you can do is to treat your customers poorly. Refusing refunds shows that you don't have faith in your product or your customers.
There's a reason that almost every successful online company has liberal trial and refund rules.