> a market for another payment system that has easy cancellations but charges ~5% instead of 30%.
I’d happily pay for such a system if I could *trust* them to continue acting in my interest by not leaking my details or interest and actually cancelling subscriptions without pushback from the provider (say, will the free version still grant access to my files).
I don’t know many players that I would trust with that and that are big enough to not be intimidated by providers.
That trust can be misplaced: God knows I trusted the NYTimes for being a nice company, but their unsubscription process was horrific, demanding to call from a US phone number (guess what: it’s really hard when you are not based in the US) and then refusing to cancel a non-US subscription if you do…
After dealing with that too much, I genuinely only trust Apple to do it consistently. I might trust Google too; I’m hoping that data scientist at Facebook know to model the brand impact on retention to argue it’s financially preferable to let people cancel… Even companies where I lead the analytics team and where I made the case passionate for instant cancellations, it was such an uphill battle. And it was lost again as soon as they thought I turned my back, because of some middle-manager obsessed with their short-term number.
I’d happily pay for such a system if I could *trust* them to continue acting in my interest by not leaking my details or interest and actually cancelling subscriptions without pushback from the provider (say, will the free version still grant access to my files).
I don’t know many players that I would trust with that and that are big enough to not be intimidated by providers.
That trust can be misplaced: God knows I trusted the NYTimes for being a nice company, but their unsubscription process was horrific, demanding to call from a US phone number (guess what: it’s really hard when you are not based in the US) and then refusing to cancel a non-US subscription if you do…
After dealing with that too much, I genuinely only trust Apple to do it consistently. I might trust Google too; I’m hoping that data scientist at Facebook know to model the brand impact on retention to argue it’s financially preferable to let people cancel… Even companies where I lead the analytics team and where I made the case passionate for instant cancellations, it was such an uphill battle. And it was lost again as soon as they thought I turned my back, because of some middle-manager obsessed with their short-term number.