Is Amazon pretending their chatbot is an actual person? That would explain my experience with them. It's either that or somebody who barely speaks English but is only given a 1995-technology translation of my messages and can only respond with 15 pre-written text-blocks.
i am actually not sure if amazon have live-human-chat behind the chatbot, as, in fairness, the chatbot usually sorts out our issue (often very quickly)
i presume they do, though, and i wouldn't be surprised if it's not so great!
