A very interesting dilemma as a consumer/customer.
I am sure out of the many fired some are legit firings - drivers not respectful or just not good enough. And similarly some who have been short changed by customers giving bad reviews.
So here is my dilemma, wearing the customer hat - if this move by Uber guarantees me that every time I hail a Uber cab, I am guaranteed to get a 4.7 star experience in the minimum (ya sometimes not, but on an average yes). So why wouldn't I want that as a customer?
Now if I wear the hat of a sympathetic human, I can probably see some injustice if I sift through all the firings. So how can we hold Uber accountable?
Being a realist, sometimes one has to understand that many systems don't have equality and maybe in this case the injustice/inequality benefits the Uber customers.
I am sure out of the many fired some are legit firings - drivers not respectful or just not good enough. And similarly some who have been short changed by customers giving bad reviews.
So here is my dilemma, wearing the customer hat - if this move by Uber guarantees me that every time I hail a Uber cab, I am guaranteed to get a 4.7 star experience in the minimum (ya sometimes not, but on an average yes). So why wouldn't I want that as a customer?
Now if I wear the hat of a sympathetic human, I can probably see some injustice if I sift through all the firings. So how can we hold Uber accountable?
Being a realist, sometimes one has to understand that many systems don't have equality and maybe in this case the injustice/inequality benefits the Uber customers.